Education Level:

• bachelor's degree
• high school diploma/GED

Salary Information:

Average: $66140

Range: $43920 - $102980

Skills:

• Active Listening
• Coordination
• Monitoring
• Reading Comprehension
• Social Perceptiveness

Tasks:

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Work Activities:

• Working with Computers
• Getting Information
• Communicating with Supervisors, Peers, or Subordinates
• Making Decisions and Solving Problems
• Processing Information

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Alternate Titles: Accounting Manager , Accounts Payable Supervisor , Accounts Receivable Manager , Administrative Supervisor , Customer Service Manager , Customer Service Supervisor , Office Coordinator , Office Manager , Office Supervisor , Staff Services Manager

For more information, you may visit the ONET site.