Education Level:

• high school diploma/GED
• some college

Salary Information:

Average: $41460

Range: $34550 - $75050

Skills:

• Active Listening
• Service Orientation
• Speaking
• Social Perceptiveness
• Reading Comprehension

Tasks:

• Examine passenger documentation to determine destinations and to assign boarding passes.
• Trace lost, delayed, or misdirected baggage for customers.
• Check baggage and cargo and direct passengers to designated locations for loading.
• Provide boarding or disembarking assistance to passengers needing special assistance.
• Confer with customers to determine their service requirements and travel preferences.

Work Activities:

• Working with Computers
• Performing for or Working Directly with the Public
• Getting Information
• Evaluating Information to Determine Compliance with Standards
• Making Decisions and Solving Problems

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Alternate Titles: Airline Ticket Agent , Airport Sales Agent , Customer Service Agent , Reservation Agent , Reservationist , Reservations Agent , Reservations and Ticketing Agent , Station Agent , Ticket Agent , Tour Sales Representative

For more information, you may visit the ONET site.